While we were waiting for our escape room to start, I chatted with the people who run the room about the games on their shelves (pretty standard selection of game you’d find in SU&SD or BGG). They said they had trouble with Escape Room: The Game because it uses this system that involves these keys, and sometimes the keys don’t work. So you think you’re messing something up, but all this time it was just the key that’s messed up. He also mentioned something about not being able to advance to the next stage until a certain time had passed.
As for Escape the Room (really wish they chose more distinguishable names), he liked them and said there are ways to reset the game so other people can play them.
Meanwhile, my coworkers and I did an hour escape room in about half an hour (though we were given two hints). The theme was we were in a bureau that sent an agent to infiltrate a company. But he went missing, so we were sent in to recover the documents he had collected. I feel like I was only aware of half the stuff that went on. While I was playing with a decoder set, other people were playing with polyominos, bits of tape, and unlocking secret rooms, etc. I would find a key or some clue, hand them off to someone else, then go find something else to do. It was fun, though I wish my coworkers stuck around longer to debrief or something.